(4.2 / 5)15+ Ratings

Insightly Reviews

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Overall Rating

4.2
15 Reviews
  • 544%
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About Insightly

Insightly.com is a cloud-based CRM platform designed for fast-growing companies. It offers a range of features to help businesses scale and build lasting customer relationships. Here are some key aspects:

  • CRM: Centralizes customer data and helps close more deals. It drives, assigns, and routes leads, creates and tracks sales pipelines, and customizes objects, fields, project management stages, and more.

  • Marketing Automation: Attracts visitors, converts them to prospects, and runs marketing campaigns at scale. It offers intuitive use, A/B and multivariate testing, beautiful, flexible email templates, and enterprise-grade segmentation, journeys, and dashboards.

  • Customer Service: Exceeds customer expectations, solves customer challenges faster, and creates deeper connections across the organization. It offers a convenient customer support portal, knowledge management, ticketing, and insights, SLA management, and in-depth analytics.

  • AppConnect: Connects every single application you use today with AppConnect, Insightly’s powerful, no-code integration engine. It integrates with finance, HR, sales, marketing, support, devops/IT, and eCommerce apps.

  • Affordable and Scalable: Insightly offers modern, robust features in a cloud platform, but skips the enterprise prices. It's built to scale and will grow with you.

  • Easy to Use: Insightly is easy to adopt and use across your entire organization every day.

Remember, the best plan for your team will depend on your specific needs and budget.

Insightly Pros & Cons

Pros of Insightly:

  • User-Friendly Interface: Insightly is known for its simple and intuitive platform, making it easy to use and navigate.
  • Customization: The system is highly customizable, allowing users to tailor it to their specific needs with custom objects and fields.
  • Reporting and Dashboards: Insightly offers robust reporting and dashboard creation capabilities, which are very useful for managing customer data and tracking projects.
  • Customer Service: The customer service team has been praised for being helpful and responsive to user needs.
  • Basic CRM Features: Insightly provides the essential features of a CRM system, including pipeline management, project tracking, and KPI monitoring.

Cons of Insightly:

  • Customization Limitations: Some fields cannot be customized, which can lead to issues and friction in the system.
  • Misleading Features: Certain features, such as the "reply to email" function, can be misleading and cause confusion, especially when trying to maintain email threads.
  • Automation Issues: Automations can be affected by updates, and the system may not always work as expected.
  • Bulk Data Uploads: Bulk uploads of leads and contacts can be difficult and time-consuming, especially when dealing with duplicate records.
  • Integration Challenges: Integration with other tools, such as document management systems, can be problematic.
  • Complex Processes: Some processes, like App Connect, can be overly complicated and require in-depth troubleshooting.
  • Intuitive Issues: Users familiar with more advanced CRM systems, like Salesforce, may find Insightly less intuitive and frustrating to use.

Insightly Coupon & Discount Codes

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Insightly Customer Reviews (15)

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Sven Weiß
Sven Weiß
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Jul 15, 2024
Eloise Brown
Eloise Brown
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Jul 15, 2024
Khatu Chichigov
Khatu Chichigov
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Jul 15, 2024
Suzanne Vasquez
Suzanne Vasquez
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Jul 15, 2024
Callum Pollard
Callum Pollard
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Jul 14, 2024
Gildo Dellucci
Gildo Dellucci
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Jul 14, 2024
Donald Saunders
Donald Saunders
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Jul 13, 2024
Baptiste Bertrand
Baptiste Bertrand
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Jul 12, 2024
Mária Kun
Mária Kun
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Jul 12, 2024
Ellie Reynolds
Ellie Reynolds
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Jul 12, 2024

Insightly Customer’s Q&A

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Insightly Features and Benefits

Insightly.com is a cloud-based CRM tool with features that streamline sales workflows, making it great for project management. Here are some of the key features and benefits:

  • Manage leads, contacts, and projects: This feature is available on any plan. It helps teams build and convert sales pipeline, increase productivity, and build lasting customer relationships.

  • Mass emailing: This feature is included on all plans, although the limit varies depending on the plan. It allows for efficient communication with a large number of contacts at once.

  • Dashboard customization: Available on two plans, this feature allows users to create a personalized dashboard that displays the most relevant data.

  • Excellent integration with third-party apps: Insightly offers over 250 app integrations for added flexibility, allowing users to connect with the tools they already use.

  • Access on web or mobile (cloud-based app): This feature enables teams to collaborate and work from anywhere, increasing productivity and flexibility.

  • Automate workflows, emails, tasks, and reports: Available on top tiers, this feature helps to streamline processes and increase efficiency.

  • Business workflows and process automations: This feature helps to streamline business processes and increase efficiency.

  • Products, price books, and quotes: This feature helps in managing products, pricing, and quotes effectively.

  • Project and task management: This feature helps in managing projects and tasks effectively, ensuring timely completion and efficient resource allocation.

  • Performance dashboards and reporting: This feature provides insights into business performance, helping in informed decision-making.

Remember, the best plan for your team will depend on your specific needs and budget.

Insightly Pricing

Insightly offers several pricing plans:

  • Insightly All-in-One CRM Plus: Priced at $29 per user/month. This plan includes features like creating a stronger pipeline, building strong customer relationships, selling from anywhere, on any device, real-time sales insights, seamless project delivery, and integrations with the applications you use every day. The record limit for this plan is 100,000 and the file storage limit is 10GB. The mass email limit (emails per day) is 2,500.

  • Professional: Priced at $49 per user/month. This plan includes all the features of the CRM Plus plan and more. The record limit for this plan is 250,000 and the file storage limit is 100GB. The mass email limit (emails per day) is 5,000.

  • Enterprise: Priced at $99 per user/month. This plan includes all the features of the Professional plan and more. The record limit for this plan is 500,000 and the file storage limit is 250GB. The mass email limit (emails per day) is 10,000.

All prices are in USD and billed annually. For those not quite ready for a paid plan, Insightly also offers a free plan. New customers can get up to 30% off the cost of Insightly CRM, Marketing, Service, and AppConnect when they purchase the platform.

Please note that the exact features included in each plan may vary, so it's recommended to check the official website for the most accurate and up-to-date information.

Remember, the best plan for your team will depend on your specific needs and budget.

Payment Method

Insightly.com accepts credit card payments for upgrading to a paid plan. The system will attempt to bill your credit card on your monthly or annual renewal date. If the card fails for any reason, the account owner will receive an email with a link to update the credit card information. The billing system will retry billing automatically up to four times: the initial payment attempt and then three more attempts after 3, 5, and 7 days. If the credit card fails after 4 attempts, the paid subscription will be canceled, and the account will revert to the free plan. To correct the credit card issues, the administrator can access the Billing & Account page to update the billing information and reinstate the account. Unfortunately, PayPal is not an accepted payment method.

Insightly FAQs

FAQ

Insightly Alternatives

Here are the top 10 alternatives to insightly.com:

  1. HubSpot CRM
  2. Pipedrive
  3. Freshsales
  4. Zoho CRM
  5. bpm’online CRM
  6. Salesforce CRM
  7. ProsperWorks
  8. Microsoft Dynamics 365
  9. Apptivo
  10. Keap

Each of these platforms offers unique features and capabilities, so it's important to choose the one that best fits your business needs. For instance, HubSpot CRM is known for its advanced marketing tools and superior 24/7 customer support. On the other hand, Zoho CRM is a great free alternative, and Microsoft Dynamics 365 is known for its business intelligence capabilities. It's recommended to explore each option in detail to make an informed decision.

FAQ

How To Open A Insightly Account?

To open an account on insightly.com, follow these steps:

  1. Visit the Log in screen and select the Create an account link.
  2. Enter your email address and click the Sign Up button.
  3. A verification link will be sent to your email. Navigate to your inbox, locate the email, and click on the verification link.
  4. On the registration screen, enter your full name and create a password with a minimum of 8 characters, ensuring it includes a special character or number for enhanced security.
  5. Click the Sign Up button. You will be required to verify through the reCAPTCHA checkbox, after which you will need to click the Sign Up button once more.
  6. After completing the signup process, you will receive a success message, and your trial account will be ready for use shortly.
  7. Once you log in, provide your company details, including Organization name, Employee count, Industry, and Phone number, then click LET'S GO.
  8. Enter names and email addresses for any users you would like to add to your account and click SEND INVITES.

You now have an Insightly account. If you want to sign up via Google or Microsoft, select Continue with Google or Continue with Microsoft and then choose the Google or Microsoft credentials. If prompted for access, allow Insightly access to your Google or Microsoft Account. Google Workspace administrators can create a different type of Insightly account that's connected to Google. "Insightly for Google Workspace" offers one extra feature: Users can log in to Insightly directly from Google.

FAQ

Insightly Return Policy?

As stated in Section 6d of the Terms of Service, Insightly does not issue refunds. If a subscription transfer to a different Insightly account is desired (for instance, when changing Google Workspace/G Suite/Google Apps domains), the new account should be upgraded and a request for a credit transfer should be sent to Insightly Support. Please note that this information is subject to change and it's always a good idea to check the latest on the official website.

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